Return & Refund Policy
At ARTÈ Boutique, we take pride in offering carefully selected, handcrafted and handmade pieces created with care and attention to detail. We want you to be happy with your purchase, and we understand that there may be occasions when you need to request a return or refund.
Please read our guidelines below before making a purchase.
1. Return Period
ARTÈ Boutique accepts return requests within three (3) days from the date the item is received. Requests made after the 3-day return period will not be accepted.
2. Return Conditions
To be eligible for a return, the item must:
- Be returned within 3 days of receipt
- Be unused, unworn and in its original condition
- Have all original tags, labels and packaging intact.
- Not show any signs of use, damage, stains, scratches, odors or alteration.
- Include all original accessories or inclusions that came with the purchase.
- Be securely packaged to prevent damage during return shipping.
ARTÈ Boutique reserves the right to refuse a return if the item does not meet these conditions.
3. Handmade & Handcrafted Products
ARTÈ Boutique products are handmade and handcrafted by local artisans using natural materials such as abaca, sabutan, pandan, buri, tikog, buntal and other natural fibers.
Because these products are handmade, minor variations in color, texture, weave, shape and finish are natural characteristics of the craftsmanship and are not considered defects.
These unique variations are part of what makes each ARTÈ piece special and authentic.
4. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Items that have been used, worn or altered.
- Items without their original tags or packaging.
- Items returned after the 3-day return period.
- Items damaged after delivery due to improper use, handling or storage.
- Personalized, customized or specially made-to-order items.
- Items showing signs of wear, stains, scratches, odors or other damage caused after receipt.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact ARTÈ Boutique within 3 days of receiving your order.
Please provide:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
Our team will review the concern and, where applicable, arrange a replacement, repair, or refund.
6. Refund Process
Once your returned item has been received and inspected, ARTÈ Boutique will notify you whether your return has been approved.
If approved, the applicable refund will be processed through the original payment method, subject to the applicable payment provider's processing time.
Original shipping and delivery charges are generally non-refundable, unless the return is due to an error on the part of ARTÈ Boutique or the item arrived damaged or defective.
7. Return Shipping
For returns due to change of mind, incorrect selection, or personal preference, the customer is responsible for the applicable return shipping costs.
If the item received is incorrect, defective, or damaged upon delivery, ARTÈ Boutique will review the case and determine the appropriate return arrangement.
8. Exchange
Exchange requests are subject to the same 3-day return period and condition requirements.
Exchanges are subject to product availability. If the requested replacement is unavailable, an applicable refund or alternative solution may be offered.
9. How to Request a Return
To request a return, please contact ARTÈ Boutique within 3 days of receiving your order with your order number and reason for the return.
Do not send an item back without receiving return instructions from ARTÈ Boutique first.
Important Reminder
By placing an order with ARTÈ Boutique, you acknowledge and agree to our 3-Day Return & Refund Policy.
We encourage our customers to carefully review product descriptions, measurements, materials, photos and details before placing an order.
ARTÈ Boutique — Handcrafted. Handmade. With Heart.