Shipping Policy
Last updated: 22 August 2026
At ARTÈ Boutique, we carefully prepare and package every order to ensure that your handcrafted and handmade pieces reach you safely and in excellent condition.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for order processing and preparation before your order is handed over to the courier.
Some handmade, customized, or made-to-order items may require additional processing time. If this applies to your order, ARTÈ Boutique will advise you accordingly.
2. Delivery Time
Estimated delivery times may vary depending on the destination, courier, customs procedures, weekends, public holidays, and other circumstances beyond our control.
Estimated delivery timeframes will be communicated at the time of purchase or order confirmation.
Please note that delivery estimates are not guaranteed delivery dates.
3. Shipping Charges
Shipping fees are calculated based on the delivery destination, package size/weight, and selected shipping service.
The applicable shipping fee will be communicated or displayed before the order is completed.
From time to time, ARTÈ Boutique may offer free shipping promotions or special delivery rates, subject to the terms of the applicable promotion.
4. Local UAE Delivery
For customers within the United Arab Emirates, ARTÈ Boutique will arrange delivery through an available courier or delivery service.
Customers must provide:
- Full name
- Complete delivery address
- Valid contact number
- Any relevant building, apartment, villa, or delivery instructions
Incorrect or incomplete delivery information may result in delivery delays or additional charges.
5. International Shipping
ARTÈ Boutique may offer international shipping to selected countries.
International customers are responsible for providing accurate delivery information and ensuring that the purchased products are permitted for import into their destination country.
International deliveries may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
6. Tracking
Where tracking is available, ARTÈ Boutique will provide the customer with the applicable tracking information after the order has been dispatched.
Customers are encouraged to monitor their shipment and ensure that someone is available to receive the package when required.
7. Delivery Delays
ARTÈ Boutique will make reasonable efforts to ensure that orders are dispatched within the stated processing period.
However, delivery delays may occur due to:
- Courier or logistics issues
- Weather conditions
- Public holidays
- Customs clearance
- Incorrect or incomplete delivery information
- High-volume periods
- Transportation disruptions
- Circumstances beyond ARTÈ Boutique's reasonable control
ARTÈ Boutique is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
8. Failed Delivery Attempts
If a delivery cannot be completed because the customer is unavailable, provides an incorrect address or contact number, or fails to respond to the courier, additional delivery attempts or charges may apply.
Any additional charges resulting from customer-related delivery issues may be the responsibility of the customer.
9. Damaged Packages
We carefully inspect and package orders before dispatch.
If your package arrives visibly damaged, please take clear photographs of the package and the item before opening or using the product, where possible.
If the item itself is damaged, please contact ARTÈ Boutique within 3 days of receiving the order and provide:
- Order number
- Photos of the outer packaging
- Photos of the damaged item
- Description of the damage
ARTÈ Boutique will review the matter and determine the appropriate resolution.
10. Wrong or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your package, please contact ARTÈ Boutique within 3 days of receiving your order.
We may request photographs of the received items, packaging, and shipping label to assist with our investigation.
11. Handmade Product Considerations
ARTÈ Boutique specializes in handmade and handcrafted products made with care by artisans.
Natural materials such as abaca, sabutan, pandan, buri fiber, tikog, buntal, and other natural fibers may naturally have variations in color, texture, weave, shape, and finish.
These variations are part of the authentic handmade character of our products and are not considered shipping damage or product defects.
12. Changes to Shipping Information
Please review your delivery information carefully before completing your order.
If you need to change your delivery address after placing an order, contact ARTÈ Boutique as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Additional charges may apply if a shipment needs to be redirected or redelivered.
13. Shipping and Returns
Shipping charges are generally non-refundable for returns due to change of mind, incorrect selection, or personal preference.
For items that arrive damaged, defective, or incorrect, ARTÈ Boutique will assess the situation in accordance with our Return & Refund Policy.
14. Customer Responsibility
By placing an order, the customer agrees to:
- Provide accurate delivery information.
- Ensure that the provided contact number is reachable.
- Monitor shipment tracking where available.
- Be available to receive the order or make appropriate arrangements with the courier.
- Pay any applicable customs duties, import taxes, or additional delivery charges for international orders.
15. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact ARTÈ Boutique through our official customer service channels.
ARTÈ Boutique
Handcrafted. Handmade. With Heart.
Every ARTÈ piece travels from the hands of artisans to your hands — carefully packed, thoughtfully prepared, and carrying a story of heritage and craftsmanship.